Billing Questions

Billing Staff

Dawn Sydney, Manager of MDL Billing - 202-877-6175
Dawn.A.Sydney@medstar.net

Monique Smith, Coordinator of MDL Billing – 202-877-2768
Monique.Smith@Medstar.net

Billing Questions

Q: Where should I call if I have a question about my bill?
A: MDL uses a billing company named The ARx Group. Inquires can be made by calling The ARx Group at 866-934-6364 or by calling the number on your invoice. The ARx Group Client Service staff will answer your questions regarding the tests that were billed, and also questions pertaining to insurance payment.

Q: What hours are the best times to call The ARx Group ?
A: 9 a.m. - 5 p.m. EST, Monday – Friday.

Q: What information should I have ready when I call The ARx Group?
A: Please have your insurance card and MDL bill when you call. You will be asked your Account number on the bill. You may also want to have the “Explanation of Benefits” (EOB) you received from your insurance company related to this visit.

Q: Why do I get a separate bill for each lab visit?
A: Insurance companies pay for lab tests according to the “Date of Service” (date you had your specimen collected). By having separate accounts (and bills), payments can be applied to the correct tests and dates of service.

Q: Why do I sometimes get bills from MDL and PathStar?
A: Some complex lab tests require that a pathologist (laboratory physician specialist) must also review the results and/or make an interpretation. In these cases, the pathologist professional billing company will send you a bill that is separate from MDL.

Insurances We Accept

AETNA - PPO ONLY

ANTHEM (TRIGON) PPO, POS ONLY

BLUE CROSS BLUE SHIELD ALL STATES ALL - PPO, NO XIC, XIA, YES to High Option XIP

BLUE CROSS FEDERAL - ALL - PPO, NO XIC, XIA, YES to High Option XIP

BLUE CROSS BLUE SHIELD - NATIONAL CAPITAL AREA ALL - PPO, NO XIC, XIA
YES to High Option XIP

CAPITAL COMMUNITY HEALTH PLAN - AMERIGROUP - AMERICAID

CARE FIRST ADMINISTRATORS - ALL NON-HMO - BLUECHOICEOPT-OUT AND OPT-OUT PLUS
*BLUE PREFERRED, FEDERAL EMPLOYEE PLAN (fep), PAR INDEMNITY, SELECT PREFERRED*
*ALL - PPO*

CAREFIRST - FEDERAL ONLY - TRICARE (CHAMPUS) DC NAT'L CAPITAL AREA
*ALL - PPO*

CHAMPUS - TRICARE - ALL

CHOICE CARE - ALL

COMMUNITY CARE NETWORK - CCN PRO

FIDELITY - ALL NON HMO - FIDELITY BENEFITS, PMG SELECT

FIRST HEALTH - PPO and MAIL HANDLERS, NALC
*INFORM PATIENT THAT A DEDUCTABLE MAY APPLY*

GEHA

HOPKINS MEDICAL SERVICES CORP (JHMSC) -TRICARE

Kaiser PPO - Notify Patient that a Deductible Fee may apply.

MAIL HANDLERS - ALL

MARYLAND HEALTH PARTNERS (MHP)

MDIPA

MEDICARE - ALL STATES

MEDICAID - ALL STATES

NATIONAL CAPITAL PPO (NCPPO) - UNICARE

NATIONAL CLAIMS ADMIN. SERVICES, INC. (NCAS)

NEW ENGLAND FINANCIAL

ONE HEALTH PLAN- ALL PPO - POS-B PLANS

OPTIMA CHOICE

PREFERRED HEALTH NETWORK (PHN) - TRIPLE OPTION BENEFITS

PRIVATE HEALTHCARE NETWORK (PHC) - ALL NON-HMO - CENTRAL STATES, CONNECTICUT
*GENERAL, FIRST ALLMERICA, FORTIS, GE GROUP LIFE, GUARDIAN, NEW ENGLAND LIFE,*
*PACIFIC LIFE & ANNUNITY, PHCS PPO, TRUST MARK*

SOUTHERN HEALTH SERVICES - PPO ONLY

STRATEGIC RESOURCE COMPANY (SRC) AETNA - ALL NON HMO ONLY

TRICARE - (CHAMPUS) - ALL NON HMO - TRICARE EXTRA PPO

TRIGON (ANTHEM) PPO, POS ONLY

TRYSON FOODS

ULLICO (UNION LABOR LIFE INC. COMPANY)

UNITED HEALTH CARE - ALL NON HMO MANAGED INDEMNITY, OPTIONS PPO, SELECT PLUS
ALL PLANS INCLUDING MDIPA AND OPTIMA CHOICE
UNICARE HEALTH PLAN OF VIRGINIA - ALL NON HMO - NAT'L COMMUNITY HEALTH PLAN PPO

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